Appointment Communication
Appointment confirmations are sent via email and text 3 days and 1 day before your scheduled time. Please confirm by text or email or we will be contacting you by phone to confirm. You will receive an email and text for any changes made to your appointment. If you do not receive any of these communications please contact us to make sure your appointment is on the books as you desire. You can opt out of receiving confirmations at any time.
Cancellation Policy - Hair* & Shave Services
If you have a scheduling conflict, we ask that you cancel your appointment with at least 24 hours notice. If less than 3 hours notice is given for a hair appointment cancellation, we will request a credit card be placed on file in order to reserve future appointments. Future no-shows or cancellations less than three hours will be charged 50% of the service amount. If multiple occurrences happen a 100% charge will be applied.
*Platinum Cuts will be charged 50% on the first occurrence.
Cancellation Policy - Spa Services
We request 72 hours cancellation notice for all spa services and packages (massage, face treatments, and body waxing). A credit card is required to reserve spa appointments greater than $50, unless a gift card is on file. In the event that cancellation is not given at least 24 hours in advance, your card will be charged 50% of the service amount. If a gift card is on file, the deposit will be deducted from the balance. Future occurrences will result in a 100% charge.
Group Bookings
We welcome group bookings and look forward to helping you with your event. At least 6 weeks advanced booking is suggested for parties of 3 or more. We request a minimum of 72 hours cancellation notice. A 50% deposit is required for all group bookings. Deposits will be refunded if cancellation is given at least 48 hours (excluding Sunday) in advance. Deposit will not be refunded for notice less than 48 hours. NOTE: This applies to all appointments in the group booking. For example, if you decide to only have haircuts and not shaves and do not cancel those services, you will be charged the 50% deposit if you do not give 48 hour notice. If anyone in your party does not show up, you will be responsible for 50% of their service amount.
Late Arrival
Due to scheduling commitments to other clients and our staff's personal schedules we may need to reschedule any appointment for which you are more than 10 minutes late. We will do our best to accommodate your service, however due to time constraints and our obligation to other clients, it may be necessary to reduce the service. If service must be reduced you may be charged for the original service booked.
Memberships
Membership discounts are automatically applied to all service and product purchased up until the prepaid membership funds are used or two years from purchase, whichever comes first. Discounts are not given on any already discounted services or products.
No-Dating Policy
The Hair M team has a no-dating policy. Please respect our staff and refrain from inappropriate conversation or touching.
Alcohol
Complimentary beverages are available for our client's enjoyment. For liability reasons, only two drinks per person will be offered. Alcohol will not be offered before a waxing service.
Gift Cards
Gift Cards are valued at the purchased price and do not expire (promotional gift cards expire one year from issue date). Gift Cards may be transferred but are not refundable. Note that prices are subject to change and a Gift Card is worth the value paid for it. If a service price increases after the Gift Card is purchased additional charges will apply.
Promotional Gift Cards
Promotional gift cards may be restricted to Level 1 and 2 Stylists and cannot be used with any other promotion or discount, including membership discounted rates.
Promotions and Discounts
We frequently offer special and promotions that are to be combined with any other discounts including member discounts, seniors/military or services redeemed using reward points.
Services for Minors
We are happy to offer Youth Cuts at a discounted rate. Memberships and other discounts are not applicable to Youth Cuts since they are already significantly discounted. We prefer to have all clients have their own profile page so please do not book youth services under their parent's name. Minors can be assigned to an adult client who can then book for them easily online. This assures that our team keeps can access the appropriate notes on each client.